Lesson 30 · Departmental Considerations
FMEA looks ahead for what could fail. Root cause analysis looks back at what did. They are not the same tool.
In this lesson
Use quality control indicators to see how the department meets its goals, tell failure mode and effects analysis from root cause analysis and walk through each, match the common quality programs to their focus, and say what TJC, CMS, NCQA, HCAHPS and ISO add to quality.
- Indicators, FMEA and root cause analysisShort read · 4 min
- Check yourself6 questions
- Quality programs and outside checksShort read · 4 min
- Put it to work11 questions
About 16 min · 2 short reads · 17 questions