Lesson 29 · Departmental Considerations
Ninety-nine perfect sets do not make a quality department. The customer remembers the one with a missing instrument.
In this lesson
Say what quality means in sterile processing and who your customers are, tell a measured view of quality from an assumed one, describe how a department monitors its output, and explain how leaders, empowerment, teams and your own habits keep a quality program working.
- Quality through the customer's eyesShort read · 4 min
- Check yourself6 questions
- A program everyone buildsShort read · 4 min
- Put it to work12 questions
About 16 min · 2 short reads · 18 questions