Lesson 36 · Professional Development and Human Relation Skills
Being heard is not being understood. "It's in the sterilizer" still leaves surgery guessing how long.
In this lesson
Spot the habits that cause misunderstandings, speak and listen so a message gets through, tell formal channels from informal ones, and handle phones, music, email, social media and a reporter's call the way a professional does.
- Speaking and listening so the message gets throughShort read · 4 min
- Check yourself6 questions
- Channels, devices and the written wordShort read · 4 min
- Put it to work12 questions
About 16 min · 2 short reads · 18 questions